CreaShort Logo

Privacy Policy

Last updated: May 30, 2025

1. Introduction

Creashort ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (creashort.ai) or use our AI-powered video creation service.

2. Data We Collect

We collect the following categories of personal data:

2.1 Identity Data

  • First and last name
  • Username or account identifier

2.2 Contact Data

  • Email address
  • Optional telephone number

2.3 Credentials

  • Password (stored in hashed form)
  • Authentication tokens

2.4 Technical & Usage Data

  • IP address and geolocation (city level)
  • Browser type and version, operating system, device type
  • Pages visited, time spent, clicks and interactions within the Service
  • Date and time stamps for log-in and video generation requests

2.5 Content Data

  • Prompts and other input you submit for video creation
  • Generated video files, captions, subtitles

3. How We Collect Your Data

3.1 Directly from You

  • When you register or update your account
  • When you submit prompts or upload assets for video creation
  • When you contact support or respond to surveys

3.2 Automatically

  • Via cookies, web beacons, server logs, and analytics scripts
  • When you interact with our website or use the Service

3.3 From Third Parties

  • Payment processors (to validate transactions)
  • Analytics providers (aggregate usage metrics)

4. How We Use Your Data

We use your personal data to:

  • Provide, operate, and maintain the Service
  • Authenticate and secure your account
  • Process payments and manage subscriptions
  • Generate AI videos based on your prompts
  • Communicate updates, announcements, and support responses
  • Analyze and improve our Service, features, and performance
  • Comply with legal obligations and enforce our Terms of Use

We do not sell your personal data to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Measure site traffic and improve website functionality
  • Deliver and monitor the effectiveness of our marketing campaigns

You may disable cookies via your browser settings, but some features of the Service may not function properly.

6. Data Sharing and Disclosure

We may share your data with:

  • Service Providers — companies that support our operations (hosting, billing, analytics) under strict confidentiality obligations
  • Legal Authorities — when required by law or to protect our rights and users
  • Affiliate Program Partners — to track referrals and pay commissions

We require all partners to maintain appropriate security measures and to use your data only for the purposes we specify.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including:

  • Encrypted connections (HTTPS/TLS)
  • Secure hashing of passwords
  • Regular vulnerability assessments

However, no online system is 100% secure. You are responsible for protecting your account credentials.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Provide and improve the Service
  • Comply with legal obligations (e.g., tax, accounting)
  • Resolve disputes

Account and billing information is retained for at least two years for compliance purposes. You may delete your account at any time; residual data may remain in backups for up to 60 days.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access a copy of your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to our processing
  • Port your data to another service
  • Withdraw consent where processing is based on consent

To exercise any right, contact us at support@creashort.ai. We will verify your identity before fulfilling requests.

10. International Transfers

Your data may be processed or stored in servers located outside your country. We ensure appropriate safeguards, such as standard contractual clauses, to protect data transferred across borders.

11. Children's Privacy

Creashort does not knowingly collect or process data of children under 13. If you believe we have inadvertently collected data of a child under 13, please contact us to request deletion.

12. Changes to This Policy

We may update this Privacy Policy at any time. We will post the revised policy with a new "Last updated" date. Continued use of the Service after changes constitutes acceptance.

13. Contact Us

For questions or to exercise your privacy rights, email support@creashort.ai.